Fruit Wise takes the handling, delivery and ultimately, the enjoyment of our products very seriously. If for any reason you are not completely satisfied with the product or process please feel free to contact us direct via the details below.

1) Shipping Rates

Shipping cost are based on the following satchel sizes:

500 gram satchel (up to 25 fruit straps) $8.25 (Best Value – 25 Straps)
3kg satchel (30 to 150 fruit straps) $13.40 (Best Value – 150 Straps)
5kg satchel (155 to 250 fruit straps) $17.10 (Best Value – 250 Straps)

Maximum Online Orders:

Maximum weight per online order is 20kg.
Maximum online Fruit Straps order is 1,000 units (20kg).
Maximum online Gourmet Muesli order is 9 units (10kg portion of an online order).

2) Shipping Time

Orders are sent out once a week on a Friday. Cut off for orders weekly is by midday Thursday (the day before orders are sent out).

During the checkout process you will be given an opportunity to leave special instructions for your purchase.

3) Returns and Damaged Goods Policy

If there is an issue with the product/s you have received, please contact us within 24 hours and let us know the following information regarding the product you purchased.

Your Name and Contact Details
When you purchased the product
Product Name
Issue
Best before date

Send the information to: info@fruitwise.com.au and if applicable, we will organise a replacement as soon as practical.

Contact Us
If you have any questions about these Terms, please contact us.

The Manager
Fruit Wise
Building 5B, 1 Main Road
Lobethal 5241
South Australia

Or via email: info@fruitwise.com.au